Shipping policy
Thank you for shopping with MAY KAREEN MURRAY. We specialize in a diverse range of premium consumer electronic devices and tech accessories for global customers. Dedicated to reliable and professional logistics services, we adhere to standardized order processing workflows and adopt specialized anti-shock packaging for electronic goods, ensuring every order is delivered precisely, in perfect working condition and within a dependable shipping timeline.
1. Order Processing Time
Upon successful receipt of your order confirmation, our team will complete full order processing, including product quality inspection, functional testing and secure packaging, within 1-3 business days. Weekends and official public holidays are excluded from processing schedules. During high-traffic promotional periods with elevated order volumes, standard processing timelines may be slightly extended. We will proactively notify all customers via email in the event of substantial shipping delays.
2. Shipping Fees and Delivery Estimation
Shipping fees applicable to all consumer electronics orders are automatically computed and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations serve only as reference estimates. Actual parcel arrival times may fluctuate due to courier service backlogs, customs clearance procedures, adverse weather conditions, cross-border logistical limitations and regional public holiday arrangements worldwide.
3. Shipment Confirmation and Real-Time Tracking
Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email bundled with exclusive parcel tracking details.
Tracking status and real-time logistics data will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system registration.
4. Incorrect Shipping Address Liability Statement
Customers are required to thoroughly verify the accuracy and completeness of their shipping address information during checkout to prevent delivery errors, misroutes and package returns.
MAY KAREEN MURRAY assumes no accountability for parcels misdelivered or returned due to inaccurate, incomplete or invalid address information provided by customers. Any packages returned as a result of address-related issues will be subject to additional reshipping fees, which shall be borne solely by the purchaser.
5. Lost or Damaged Parcel Handling Rules
In the event that your parcel is lost during international transit, please reach out to our customer support team within 7 days following your scheduled delivery date to initiate a formal logistics investigation.
If your electronic items arrive with damaged packaging, scratched surfaces or functional defects upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged products and original packaging are required for verification, and our team will assess and resolve the issue promptly.
6. Product Usage Disclaimer and Customs Regulations
Every consumer electronic product is equipped with professional usage and maintenance guidelines. MAY KAREEN MURRAY shall not be held responsible for hardware damage, system malfunctions or product failure caused by improper operation, unauthorized disassembly, incorrect maintenance or human misuse of electronic devices.
International shipments may be subject to import duties, customs taxes and other clearance fees imposed by destination country authorities. All such additional charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions, suggestions or inquiries regarding this Shipping Policy and your order logistics status, please contact our dedicated support team through the official channels below:
Trade Name: MAY KAREEN MURRAY
Phone number: +64 28 122 1637
Email: support@pixelvexon.shop
Physical address: 59 Hadlow Terrace, Auckland, AUK 1021, New Zealand